Blog

The photo arrived on a Tuesday, attached to a short email. A distributor we'd been shipping hybrid cases to for a year had taken a picture of one of our cases, sitting on his desk. The phone was out of it. The PC backplate and the TPU bumper were separated cleanly at the seam, like someone had pried... Read More

I got a call from a guy in Manchester last spring. Chris runs a repair kiosk in a shopping arcade — six meters of counter, tools on the wall, the usual setup. He'd been selling tempered glass protectors for years and his revenue was fine. But something was eating at him: his return rate. Roughly o... Read More

The slip was for two hundred and forty euros. It was a Tuesday in Lyon, late March, and the shop was quiet enough that I could hear the rain against the window. The owner — his name is Laurent, he's run the same repair counter for eleven years — had the phone open on the bench in front of him. A... Read More

A few weeks ago I got a call from a wholesaler in Warsaw. Let's call him Tomek. He runs a decent accessories distribution business — five staff, a warehouse full of standard tempered glass, steady monthly volume. He called because a customer had walked into his showroom, asked for something specif... Read More